1. Observe and protect
Note the symptoms, limit further damage where that's safe, and gather any relevant history.
2. Evaluate the house and site
An evaluation around Lexington weighs water category, elapsed time, hidden cavities, electrical safety, and material porosity before any plan is made -- nothing here is promised same-day.
3. Define a written scope
Put in writing what's included: preparation, protection, materials, access, permits, testing, cleanup, finish restoration, exclusions, and change-order terms.
4. Compare providers
Don't stop at the bottom-line number on a Lexington proposal -- check credentials, then compare how each provider justified its boundaries.
5. Inspect closeout
Confirm testing, cleanup, documentation, warranties, and any remaining maintenance responsibilities.